Cancellation Policy

  • There could be orders or parts of an order that we are unable to accept and may cancel them. We reserve the right, at our sole discretion, to refuse or cancel any order or part of an order for any reason.
  • Reasons for your order cancellations may include limitations on quantities available for purchase, mistakes or faults in product or pricing information, or problems identified by our departments.
  • We may also require additional information or verification/s before accepting any order. We will inform you if your entire order or any part of your order is cancelled or if additional information is required to accept your order.
  • If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted in your card account.
  • We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc.
  • Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/charged. If, however, the same is charged to your card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner.
  • & Addon Holdings Private Limited reserves the right to capture/charge your card to the full or partially authorized amount for the concerned order.
  • If you wish to cancel or modify your order, please send an email to We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee the purchase can be cancelled or modified. If you have received an incorrect product, please contact us within 24 hours of receipt of your order. The customer agrees not to dispute the decision made by & Addon Holdings Private Limited and accept & Addon Holdings Private Limited decision regarding the cancellation.